WhatsApp calling is live — answer customer calls right inside your inbox.

Instant
Comparison

Instant vs WATI

Both sit on the official WhatsApp Business API, so Meta’s per-conversation charges are the same either way. Where they part company is how many people can use the account, whether AI costs extra, and how long you get to try it.

Start free trial

Free trial

Instant: 14 days, every feature, no card

WATI: 7 days, zero setup fees

Users on the entry paid plan

Instant: Starter is a single user; Growth and Business add the team

WATI: Growth includes 3 users, and extra users cannot be added to it

Adding a teammate

Instant: Included in the plan, not billed per head

WATI: Pro adds users at $24 each a month; Business at $69 each

AI replies

Instant: Maya is part of Growth. Unlimited replies, no per-message fee

WATI: Chatbot builder is included; Astra AI Agents are a separate add-on

Channels in one inbox

Instant: WhatsApp, Instagram and Messenger

WATI: Growth covers one channel connection

Broadcast volume

Instant: Campaigns to everyone who opted in, on every plan

WATI: Growth caps at 15,000 broadcasts a month; Pro is unlimited

Several WhatsApp numbers

Instant: One number per account

WATI: Business supports multiple WhatsApp numbers

How you pay

Instant: Rupees, monthly, ₹499 to ₹999

WATI: Plans are priced in US dollars; India also has a ₹999 one-time Single User plan carrying ₹999 of message credit for 3 months

WATI figures read from their own pricing page on 25 September 2026, and quoted as published. Prices change — check theirs before you decide. Meta’s own per-conversation charges are the same whichever platform you use.

Choose Instant when
  • AI replies matter to you and you would rather they came with the plan than as a second subscription.
  • You answer on Messenger as well as WhatsApp and Instagram.
  • You want to be billed in rupees, monthly, without per-seat maths.
  • A fortnight is a fairer test than a week — the trial is 14 days against 7.
Choose WATI when
  • You need three people in the account on the cheapest paid plan. Instant’s Starter is a single seat and WATI’s Growth is not.
  • You run several WhatsApp numbers from one account — Instant is one number per account.
  • You would rather pay once than subscribe: their ₹999 Single User plan is credit, not a monthly fee.

Try it before you switch

Fourteen days, every feature, no card. Keep your number — embedded signup moves it across for you.

Start free trial

See the other comparisons

Keep reading