Your customers already bought in the chat. Sell there too.
The enquiry, the order, the “where is my parcel” and the next sale all happen in the same thread. Instant keeps them there — one number, your whole team, and an AI that answers while you sleep.
Carts that come back
An abandoned checkout triggers a follow-up in the thread the customer already uses — not an email they will not open.
Order updates that land
Confirmations, dispatch and delivery go out on WhatsApp, where they are read. Fewer "where is my parcel" tickets to answer.
One inbox, whole team
WhatsApp, Instagram and Messenger in one place, with every past order and message on the contact before anyone replies.
The follow-up nobody has time to send
Your store knows when a cart is abandoned, an order ships, or a customer has not bought in ninety days. Instant turns each of those into a message that goes out on its own.
- Trigger a flow from your own store through the REST API or an outbound webhook
- Shopify, WooCommerce, HubSpot and Zapier on the same connection
- Pace the sends, handle opt-outs, and stop the moment someone replies
- Every automated message lands in the same thread as the human ones
Maya answers the questions you answer every day
Sizing, shipping times, returns, what is in stock. Maya replies from your own catalogue and policies, around the clock, and hands the conversation to a person the moment it needs one.
- Trained on your own docs, catalogues and FAQs — not generic answers
- Replies in seconds, at 2am, in the thread the customer is already in
- Hands off to your team when it cannot answer safely
- Included from ₹799/mo, with no per-message AI fee
Is the blue kurta back in size M?
It is — restocked yesterday. Shall I send the link?
Yes please
Everything else a store runs on
The rest of the product, in the places a D2C team actually meets it.
Segments that mean something
Group contacts by what they bought, what they spent, or when they last ordered, and send to that group alone.
Campaigns with real numbers
Approved templates to a segment, personalised per recipient, with sent, delivered, read and replied counted.
A pipeline for the big orders
Bulk and wholesale enquiries move through your own stages, with the whole chat inside the deal.
Click-to-WhatsApp ads
Meta Ads connected, so an ad click opens a conversation that lands in the same inbox as everything else.
Catalogue in the thread
Send products, buttons and link CTAs instead of plain text, so buying is one tap rather than a copied URL.
Your number, your bill
You connect on your own WhatsApp Business Account. Meta bills you directly, at Meta’s published rates.
0%
Reseller markup
Meta bills you at Meta’s own rates.
3
Channels, one inbox
WhatsApp, Instagram and Messenger.
14
Days free
Every feature, no card required.
Keep reading
- Broadcast campaignsApproved templates to a segment, personalised per recipient, with delivery and read rates counted.Read
- Maya answers firstThe AI agent replies from your own catalogue and policies, and hands over the moment a person is needed.Read
- What Instant costsThree plans, the whole product on each, and Meta’s conversation charges billed to you at Meta’s own rates.Read